[Service 03] AI features for your app

AI features added to the product you already run.

A copilot, search with sources, document reading or voice notes, built into your existing app and tested on real questions before your users see it. Your team keeps shipping while we add it.

Not the right team for a chatbot added to a page with no access to your data. For a new app from scratch, see AI web apps.

Pilot
4 to 6 weeks
From
US$2,400
Built into
Your code and stack
app.yourhelpdesk.com/inbox
AI draftFrom 2 help articles

Hi Dana, sorry about that. I can see two charges on 1 November, so I've queued a refund for the second one. It will reach your card in 3 to 5 working days.

1Refunds and double charges2Billing dates
3 more articles matchedBelow the bar, not cited
[01] What we build8 AI features
[02] ProofTwo client builds

AI features in daily use.

An AI scribe inside Tibra Health's clinical app, and support AI added to the platform we rebuilt for Parallel Completions.

Web and mobile · visit note
app.••••••.health/visits/3021
Live transcriptREC 06:31
Patient · 02:14The headaches started three days ago. Worse when I wake up.
Clinician · 03:40Blood pressure is 128 over 82. Neck moves freely.
Clinician · 05:02This looks like a tension-type headache.
Clinician · 06:31Drink more water, keep a sleep log, back in two weeks.
Visit noteDraftSaved 10:42
SHeadache for 3 days, worse in the morning.02:14
OBP 128/82. No neck stiffness.03:40
ALikely tension-type headache.05:02
PFluids, sleep log, review in 2 weeks.06:31
AI suggestionICD-11 8A81 · Tension-type headacheAdvisory. Not added until the clinician accepts it.
Main model · backup readyReview and save✓ Reviewed
✓Reviewed by the clinician and saved
10:365G
Visit · Room 3Recording
06:31
The note fills in on the web app while you talk.
Sample visit · no real patient
Tibra Health · Clinical AIAn AI scribe that drafts the note, not the decisionRead the proof →
  1. 01Blueprint
  2. 02Build
  3. 03Live
Help desk · support inbox
app.yourhelpdesk.com/inbox
Support inbox Sorted today149 Drafts sent unchanged72% Waiting on a person4
DKCharged twice this monthHi, our card was charged twice for November…Billing
RMCan't export the WBS reportThe export button spins and nothing downloads…Bug
JTHow do I add a new site?We just won a new project and need to set it up…How-to
ASRemove our second seatOur contractor finished, please drop the seat…Account
LOLove the new approvals screenJust wanted to say the sign-off flow is much faster…Feedback
Dana K. · Ops lead09:12Hi, our card was charged twice for November. Can you refund one of them?
AI draftFrom 2 help articles

Hi Dana, sorry about that. I can see two charges on 1 November, so I've queued a refund for the second one. It will reach your card in 3 to 5 working days, and your plan stays the same.

1Refunds and double charges2Billing dates
EditSend✓ Sent after review
Bug sent to engineeringLikely inbilling/charge-retry.tsa failed charge was retried twice
Illustration · sample data
Parallel Completions · AustraliaSupport AI that drafts replies and sends bugs to engineeringRead the proof →
  1. 01Blueprint
  2. 02Build
  3. 03Live

Illustrations of the two builds · sample data

[03] How a build runsFive steps · stop after any of them

An AI feature, one priced step at a time.

Each step has its own price and its own result, so you can stop after any of them and keep what you paid for.

01

Scoping call

30 minutes on your product, your users and where they lose time.

Time
30 minutes
Price
Free
Ends with
A written next step
02

AI blueprint

Your AI ideas ranked by return and effort, a clickable prototype of the feature, and a fixed estimate.

Time
1 to 2 weeks
Price
US$1,800 fixed
Ends with
A plan you own, whoever builds it
03

Pilot

One AI feature in your app on your own data, measured against the task it replaces.

Time
4 to 6 weeks
Price
From US$2,400
Ends with
A go or stop on the full release
04

Version 1

The feature released to all your users, with tests on real questions and a backup model.

Time
5 to 6 weeks a phase
Price
From US$7,200 a phase
Ends with
The feature live for every user
05

Run and grow

Accuracy checks, model updates and new features as your users ask for them.

Time
Monthly
Price
From US$599 a month
Ends with
A report every month

In US dollars · monthly plans on the pricing page

[04] Stack and whyEach choice and its trade-off

Built into your stack, not beside it.

We work in your repository and your cloud, and leave each feature documented for your team.

ChoiceWhyTrade-off

Your repo and your stack

The feature is built in your codebase and goes through your own reviews, so your team can run it.

We need access, and a reviewer on your side.

Answers from your own sources

Search and copilots answer from your documents and data and show the source, or say they don't know.

Your documents have to be kept up to date.

Tests on real questions

A set of real questions with known answers runs before every release.

Someone on your side checks the answers at the start.

A main model and a backup

Each feature uses the model that does its job best, and the app says when the backup answered.

Two providers to watch for price and policy changes.

Model costs you can see

You pay what the model providers charge, with no markup, under a monthly cap you set.

Heavy use means a bigger model bill, so the cap needs watching.

A written context file

Every repo explains itself, so any engineer or AI assistant can pick up the code where we left it.

It has to be updated with every change.

[05] AI insideFive checks
[06] Data and securityWhere your data lives

The AI only sees what each user can.

A feature inside your product follows your product's access rules. Security starts in the first phase, not after launch.

Access
AI search only reads what the person asking is allowed to open.
Where it lives
In the region your rules require. The clinical platform we run keeps its data in the EU.
Model providers
Your data goes only to the providers named in the AI blueprint, for the feature that needs it.
Your code
Tools that read your codebase, such as bug escalation, can read it and never write to it.
Reviews done
An ISO 27001 and GDPR review for Parallel Completions, and a security brief for Tibra Health's clinical AI app.
[07] QuestionsBefore you call

What people ask first.

Short answers here. The scoping call gets you the long ones for your product.

Do we have to rebuild our app?

No. The feature goes into your existing codebase and your current release process.

What does an AI feature cost?

A pilot starts from US$2,400 and a full release from US$7,200 a phase. Model costs are passed on with no markup, under a monthly cap you set.

Which models do you use?

The one that does each job best, named in the AI blueprint, with a backup from a second provider.

Can our developers work with you?

Yes. We work in your repo through changes your team reviews, and leave a written context file so they can run the feature.

How do we know it's working?

The pilot is measured against the task it replaces, and every month you get a report on how it performed and what it cost to run.

What if the AI gets something wrong?

People approve what it writes before anything is saved, every feature is tested on real questions before it ships, and a backup model takes over if the main one fails.

[08] Next30 minutes · no slides

Get this scopedin 30 minutes.

Bring your product and the task you want the AI to take on. You leave with a written next step and a price range.

NS
Scoping call30 min · video call

India time · confirmed on Cal ID