A support assistant that answers from your docs.
Customers ask the same questions in your site chat and on WhatsApp, at all hours, and wait for someone to reply. For a business getting 30 or more chats a day, most answers are already somewhere in your help pages.
Skip this if you get only a few chats a week. A clear FAQ page will do.
- What you get
- An assistant on your site and WhatsApp that answers from your docs and hands over to your team
- Pilot length
- 4 to 6 weeks on one channel
- Price range
- Pilot from US$2,400, version 1 from US$7,200
- We need from you
- Your help pages and policies, a WhatsApp Business account, and one person to review chats
Answered, sourced, handed over.
Help pages, policies and product details, with a link to the source under each answer.
Your site chat and WhatsApp, with the same answers in the same voice.
Anything it isn't sure of goes to your team with the whole conversation attached.
A weekly list of the top questions, and the ones your docs don't answer yet.
Yes, while it hasn't shipped. Order 48213 ships tomorrow, so you can still change it under Orders, then Edit address.
One flow, with your team on call.
The assistant answers only from what you've published. When the answer isn't there, it says so and passes the chat to a person.
What comes in
Messages from your site chat and WhatsApp, plus your help pages, policies and order status.
What it works out
Finds the right passage in your docs, writes a short answer and links the source.
Where it puts it
Answers go back in the same chat, and handovers land in your help desk with the conversation.
Who checks it
Your team takes every handover, and reads a sample of answers each week.
The demo needs a bigger screen, so it opens full screen on a phone.
Hi, can I change the delivery address on order 48213?
- Order 48213
Not shipped yet. Ships tomorrow.
- Help page
Changing a delivery address: allowed until the order ships.
- Assistant
Yes, while it hasn't shipped. Order 48213 ships tomorrow, so you can still change it under Orders, then Edit address.
Answered with both sources linked. No person needed.
Confidence 0.92 · bar 0.80Pilot, then version 1, then run it.
Each step is priced on its own, so you can stop after the pilot if the answers aren't good enough.
Pilot
One channel and your help pages, with your team reading every answer.
- Time
- 4 to 6 weeks
- Price
- From US$2,400
- Ends with
- A go or stop, with the share of chats answered without a person
Version 1
Site chat and WhatsApp, order status from your system, and a weekly report.
- Time
- 5 to 6 weeks
- Price
- From US$7,200
- Ends with
- An assistant your customers use every day
Run and improve
Model updates, new docs, and monthly tuning on the chats it handed over.
- Time
- Monthly
- Price
- From US$599 a month
- Ends with
- A report every month
In US dollars · monthly plans on the pricing page
Estimate this build.
Answer three questions and the estimator opens with the support assistant already picked.
Typical · pilot from US$2,400 · version 1 from US$7,200You may not need us. Here's how to tell.
Help desks and chatbot builders now answer from your docs. If one covers what you need, use it. These are the usual options and where each one stops.
Fin (formerly Intercom)
An AI agent that answers customers from your help centre and docs.
Deepest on Intercom's help desk; your account data needs connectors set up.
Zendesk AI agents
Answers common questions in chat and email from your Zendesk help centre.
Strongest in Zendesk; reaching your order or account data needs API actions set up.
Chatbase
An AI agent you train on your website and files, live on your site in minutes.
Shopify and Stripe actions are built in; other systems need a custom action on your API.
That is where an off-the-shelf chatbot runs out, and where this build earns its price.
It quotes your docs. People do the rest.
The build is set up so a gap in your docs becomes a handover to your team, not a made-up answer.
Your published help pages and, if you want, read-only order status. No refunds or account changes.
Chats stay in your help desk and your cloud region, kept for as long as you set.
Every chat says it is an AI assistant, and a customer can ask for a person at any time.
Your support lead reads a sample of answers each week, starting with the ones customers rated badly.
Proof
The first two pilots get the AI blueprint (US$1,800) free, in return for a case study with your name on it.
Same build, different questions.
Not sure this is your problem? These three use the same parts for a different job.
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Leave, payroll and policy questions answered from your handbook, with anything personal passed to HR.
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Cover questions answered from the policy wording, with claims passed to a person.
See all use cases →A product assistant for software teams
How-to questions answered from your docs inside your app, with bugs sent to engineering.
See all use cases →Questions
Will it make things up?
It answers only from your docs and links the source. If the answer isn't there, it says so and passes the chat to your team.
Does it work on WhatsApp?
Yes, through the WhatsApp Business Platform. The number stays yours, and WhatsApp's rules on business messages apply.
Can it check order status?
Yes, with read-only access to your order system. It can't refund, cancel or change an order on its own.
What does it cost to run?
You pay the model provider per message, and Meta charges for some WhatsApp message types. The pilot report shows both per month.
What if an answer is wrong?
Your team fixes the doc behind it, so the next answer is right. The weekly review starts with the answers customers rated badly.
Can it handle more than one language?
Yes. It answers in the customer's language from your English docs, and your team can read an English copy.
Get this scopedin 30 minutes.
Bring your help pages and a week of chats if you can. You leave with a written next step and a price range for the pilot.
India time · confirmed on Cal ID