9 Nov 2026 · Support inbox triage
Why the inbox draft cites two articles, not five.
More sources look safer, but each one is another thing to open before sending. So our inbox drafts cite at most two articles, and only ones above the match bar.
Read the noteAI draftFrom 2 help articles
Hi Dana, sorry about that. I can see two charges on 1 November, so I've queued a refund for the second one. It will reach your card in 3 to 5 working days.
1Refunds and double charges2Billing dates
3 more articles matchedBelow the bar, not cited