[Service 06] Website development

Websites and stores your team can update themselves.

Marketing sites and stores on WordPress, Shopify or a builder, or custom-coded, with AI search or chat where it helps. The site, the domain and every account stay in your name.

Not the right team for an app with logins, payments and an admin area. For that, see AI web apps.

Built on
WordPress · Shopify · custom
From
US$1,199 a month
After launch
Care, US$599 a month
Site chat and WhatsApp · support
app.yourhelpdesk.com/assistant
Support assistant Chats today226 Answered without a person71% Handed to your team33
PSPriya S.Can I change the delivery address?WhatsApp
TRTom R.Do you ship to Canada?Site chatAnswered
LKLena K.My order arrived damagedWhatsAppWith your team
OHOmar H.How do I reset my password?Site chatAnswered
Priya S. · WhatsApp11:04Hi, can I change the delivery address on order 48213?
AI assistantFrom 2 sources

Yes, while it hasn't shipped. Order 48213 ships tomorrow, so you can still change it under Orders, then Edit address.

1Changing a delivery address2Order 48213 status
Sending✓ Answered · rated helpful
Not in your docsThis week
Gift wrapping14
Bulk order discounts9
Delivery to PO boxes6
Add to help centre
Hands overNo answer in your docs, or a refund: straight to your team
Concept · sample data
[01] What we build6 kinds of site

Six kinds of site we build.

Most projects are one of these, sometimes with an AI feature where it helps visitors.

Marketing sites on WordPress

Block themes your team edits in the WordPress editor, with custom blocks for the parts that must stay on brand.

Stores on Shopify

Product pages, collections and checkout on Shopify, set up so your team can run the store.

Sites on Webflow or another builder

When your team wants to design and publish pages without a developer.

Custom-coded sites

Hand-built pages when the design or speed needs more than a theme can give.

A chat that answers and books

Answers from your pages and docs, and hands over to a person when it should.

Use case: support assistant →

Moves between platforms

A site moved to a new platform, with every old address sent to its new page.

[02] ProofOur own sites

Two sites we built and run ourselves.

This site and our marketing site both run on WordPress themes we built, with custom blocks, and fonts and scripts served from the site itself.

northstarhq.ai

The site you're on: a WordPress block theme with custom blocks, a cost estimator, booking on Cal ID, and analytics through Google Tag Manager.

northstarhq.io

Our marketing site, moved from Webflow at north-star.io to WordPress, with every old address redirected to its new page.

[03] How a site runsMonth to month · stop with 30 days of notice

A website on a monthly plan.

A set team and capacity each month, with no hourly rates. Change plan or stop with 30 days of notice, and keep everything built so far.

01

Scoping call

30 minutes on who the site is for, the pages it needs and who will update it.

Time
30 minutes
Price
Free
Ends with
A written next step and the plan that fits
02

Small site or redesign

A few pages, a refresh, or a move to a new platform, on 40 hours a month.

Time
Monthly, until launch
Price
Pilot plan, US$1,199 a month
Ends with
A live site you own
03

Full site or store

A full marketing site or store, with an engineer, a designer, a tester and a project manager.

Time
Monthly, until launch
Price
Build plan, US$4,799 a month
Ends with
A live site or store you own
04

Care

Fixes, monitoring, security updates and small changes, on 20 hours a month.

Time
Monthly
Price
US$599 a month
Ends with
A report every month

In US dollars · platform fees and licences are extra

[04] Stack and whyEach choice and its trade-off

The right platform for who updates it.

We pick the platform from who will edit the site after launch, not from what we like to build.

ChoiceWhyTrade-off

WordPress

Editors already know it, and block themes keep every page on brand.

Plugins and core need updating, so it needs care after launch.

Shopify

Checkout, payments and stock handled for you, with apps for most store needs.

Monthly Shopify and app fees, and less control over checkout.

Webflow or another builder

Your team designs and publishes pages without a developer.

A monthly plan per site, and moving off it later means a rebuild.

Custom code

Full control of design and speed, for sites that need it.

Every change after launch needs a developer.

Analytics through Tag Manager

GA4 and Microsoft Clarity added through Google Tag Manager, so tags change without touching the site.

Consent rules apply in some regions.

Fonts and scripts on your own site

Served from your domain, not a third-party CDN.

Updating them is ours to do, not automatic.

[05] AI insideFive ways in
[06] Data and securityWhat you own

Your site, your domain, your accounts.

Everything is set up in accounts you own, so you can change who runs the site at any time.

Your accounts
The domain, hosting, Shopify or builder plan, and analytics, all in your name.
Leads
Form leads go to the inbox, CRM or sheet you choose.
Updates
Security and plugin updates every month on the Care plan.
Moving platforms
Every old address redirected to its new page, so links and search listings follow.
[07] QuestionsBefore you call

What people ask first.

Short answers here. The scoping call gets you the long ones for your site.

Which platform should we use?

The one your team can update. WordPress for most marketing sites, Shopify for stores, a builder if your team designs pages, and custom code when nothing else fits.

What does a website cost?

A small site or redesign fits the Pilot plan at US$1,199 a month, and a full site or store the Build plan at US$4,799 a month. Platform fees and licences are extra, and listed before we start.

How long does it take?

It depends on the pages and the content. The scoping call ends with a time range for your site.

Can you move our site from another platform?

Yes. We map every old address to its new page and redirect it, as we did when our own site moved from Webflow to WordPress.

Who updates the site after launch?

Your team, in the editor, and we show them how. Or we do it on the Care plan, from US$599 a month.

Do we own it?

Yes. The site, the theme code, the domain and every account are yours.

[08] Next30 minutes · no slides

Get this scopedin 30 minutes.

Bring the site you have, or the one you want, and who will update it. You leave with a written next step and a price range.

NS
Scoping call30 min · video call

India time · confirmed on Cal ID